At Stevens we have the highest quality staff operating out of our Brechin head office, all having participated in an extensive training programme in both product knowledge and customer care, which includes catering for the specific needs of our discerning customers.
Our reputation is based on a proactive approach, making sure our customers are kept informed of the progress of their order, every step of the way.
All customers’ records and their individual requirements are held on the system and are immediately implemented on order placement, which ensures each customer receives a service tailored to their individual needs.
Substantial investment has been made in our state-of-the-art computer and telephone systems. This is matched with custom-written software that has been produced in-house, to match the company’s requirements exactly. Ongoing investment in training and technology will mean that Stevens (Scotland) will continue to be at the forefront of the UK blind industry.